Merchants Engagement Manager

  • Merchant Operations
  • Jakarta, Indonesia

Merchants Engagement Manager

Job description

  • Lead a team of local community managers in multiple regions/areas and develop effective communication channels to support the merchants
  • Build and oversee the merchant community and create and plan impactful strategies to increase merchant engagement and retention
  • Track, analyse & communicate key merchant community metrics
  • Manage day-to-day relations with the merchant community; proactively collecting feedback from merchants
  • Facilitate our merchant experience and engagement with our products and be responsible for preparing merchants and driving adoption of new feature releases.
  • Plan, lead, and promote the execution of community branding events and product releases
  • Monitor the engagement levels of community channels and communication to optimise the programmes and campaigns for strategic planning.
  • Adapt quickly to product improvements and conduct product acceptance from a merchant’s perspective.


  • A strong background in merchant acquisitions and community development with ideally a minimum of 5 years of experience in a similar role and at least 3 years of experience in a team manager/team lead role
  • An understanding of marketing/PR is an added bonus.
  • Excellent communication skills with a strong influencer personality
  • Proficiency in English & Bahasa Indonesia is essential to communicate with local merchants and the global team
  • Creative thinker and solution-oriented with an ability to thrive in an environment of constant change
  • Willingness and ability to travel
  • Must be retailer-centric